RE: Covid 19 /Coronavirus.
I am sure by now you have received a flood of these messages every day. I was not sure if adding one more to the mix would be welcomed. However, in the sense of transparency I wanted to share with you our thoughts. First and foremost, we want everyone to be safe and healthy in this environment. That includes all our team members and customers we work with daily. With understanding and support, we will get through these unprecedented conditions.
This is a trying time for all, including all of us here at Dilworth Coffee. We wanted to ensure you that we are taking all reasonable precautions to help us keep our team members and customers safe during this pandemic virus outbreak. I wanted to outline the steps we are taking out of abundance of caution.
We are following the recommendations of the US Centers for Disease Control recommendations, to take extra safety precautions during these times.
Out of an abundance of caution we have suspended, until further notice, our Catalog Cupping courses, workshops and other training activities for the month. Smaller things, such as forgoing handshakes and other common social gestures, while against our nature, we recognize as preferred during this disease.
We’re reminding sick team members to stay home and have asked teams to restrict travel and other meetings to only business-critical needs. We continue to share regular updates with our team members, so they know the latest information to keep themselves and you safe.
We are also working with our local RDU customers who pick up their orders to switch to shipping them instead. This is to help our team members as well as our customers work with staffing needs.
For our licensed store locations as well as our Proudly Serving Dilworth Coffee locations, here in North Carolina and other areas have restricted to takeaway only. Some of our other partners, have elected to temporarily close the location. Please call before heading to any location.
We are roasting and shipping coffees at this time, and if conditions warrant a change in that, we will update you as we can.
Our goal is to ensure all our customers get their great coffees and other stuff in a timely, safe matter.
Our team is here to assist you with any questions, please call us 800.835.5943 or firstname.lastname@example.org .
Our thoughts and prayers are with you all.
Co-Founder and CEO